GK Aseto Management Ltd ("Aseto", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when using our mobile application ("the App"). This policy complies with GDPR and UK GDPR. By using our Service, you consent to the terms outlined in this policy.
Aseto is the data controller responsible for collecting personal data via the app.
GK Aseto Management Ltd
Email: info@aseto.ai
Address: Eleftherias 30, Flat 201, 7102 Aradippou Larnaca, CY
We may collect and process the following personal data about you:
Personal Identification Information:
First name
Last name
Email address
Phone number
User Behaviour Data:
Information related to your interaction within the App, including feature usage and app preferences (collected through Firebase analytics).
Link to the privacy policy of third-party service providers used by the app. The app utilizes third-party services that may collect information that could be used to identify you. Rest assured, this information will not be sold to any third party.
We use your data to:
Provide and improve our services, including booking appointments, scheduling tasks, and other services facilitated by the AI voice assistant.
Manage and maintain your account within the App.
Communicate with you, including responding to inquiries or service requests.
Enhance the user experience by analysing user behaviour within the App.
Manage Information You Provide to Complete a Task
Third-Party Contact Information: To complete a task over the phone, you may provide us with the contact information, such as the name and phone number, of a person or establishment. We will use this information solely to carry out the specific task you have requested. This data will not be used for any other purpose unless required by law.
We process your personal data based on the following legal grounds:
Consent: When you register for the App, you give us explicit consent to collect and process your data for the purposes mentioned above.
Performance of a Contract: Your data is processed to provide you with the services outlined in our terms of use.
Legitimate Interest: We may process your data to improve our App functionality and offer new features.
Artificial Intelligence: Generative artificial intelligence (AI) processes data such as voice inputs and communication patterns. All data processed by AI is anonymized after processing to maintain user confidentiality. The AI does not make autonomous decisions or perform profiling without user initiation, ensuring transparency and user control.
Our Service leverages generative artificial intelligence (AI) and natural language processing (NLP) technologies to enhance your experience. Specifically, our AI technology is used to provide assistance, analyze inputs, and generate appropriate responses based on your interactions within the app. This may include processing and analyzing data such as voice input, speech patterns, and communication preferences to improve the accuracy and effectiveness of our services.
We are committed to ensuring the security and privacy of your data. However, it is important to note that while we implement robust measures to protect your information, no data transmission over the internet can be guaranteed to be completely secure. By using our Service, you acknowledge and accept the inherent risks and limitations associated with AI technologies.
Additionally, to enhance the reliability and security of our platform, your data may be subject to analysis for the prevention and detection of potential fraudulent activities. We assure you that your data will not be sold to third parties and will only be used in accordance with this Privacy Policy.
We may also disclose your personal data during business transitions, such as mergers, acquisitions, or sales of company assets, as long as the recipient agrees to use your personal data in a manner consistent with this Privacy Policy.
We do not sell your personal data. However, we may share your information with:
Service Providers:Trusted third-party service providers, including Firebase for analytics, to help us operate and analyze user interaction within the App.
Law Enforcement:If required by law, or in response to legal requests, subpoenas, or court orders, we may disclose your information.
Personal data will be retained for the duration of your account's active use and for up to three years after account deactivation. Data may also be retained longer if required by law or for legitimate business purposes, such as dispute resolution or fraud prevention.
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once data retention is no longer required, we will securely delete or anonymize the data.
We implement strict security measures to protect your personal data against unauthorized access, loss, or alteration, including:
Encryption of personal data during transmission.
Secure data storage within Firebase, ensuring compliance with industry-standard security practices.
Regular security audits and updates.
You have the right to exercise your data rights under GDPR, and we are committed to responding to your requests within one month, as stipulated by law. Requests can be submitted via info@aseto.ai.
You have the following rights under GDPR and UK GDPR
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct any inaccurate or incomplete personal data.
Right to Erasure: Request the deletion of your personal data.
Right to Restrict Processing: Request a restriction on the processing of your personal data.
Right to Data Portability: Request the transfer of your data to another service provider.
Right to Object: Object to the processing of your data for certain purposes.
Right to Withdraw Consent: You can withdraw your consent at any time.
To exercise any of these rights, please contact us info@aseto.ai
If your personal data is transferred outside of the European Economic Area (EEA) or the UK, we will ensure that appropriate safeguards are in place to protect your information, such as using Standard Contractual Clauses approved by the European Commission.
Our app may use cookies and similar tracking technologies to enhance user experience and analyze usage patterns. For more details, please refer to our separate Cookie Policy available within the app settings.
Our App is not intended for use by children under the age of 16. We do not knowingly collect data from children under this age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such data.
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and, where appropriate, notified to you via email. We encourage you to review this policy periodically.
User Accountability for Instructed Tasks:By using the AI voice assistant to perform tasks such as making phone calls or scheduling appointments on your behalf, you acknowledge and agree that you are fully and solely responsible for all aspects of the tasks you instruct the AI to carry out. This includes, but is not limited to, the accuracy of the information provided, the appropriateness of the task, and any legal or practical consequences resulting from the task's execution. The AI voice assistant functions purely as a tool that follows your direct instructions, and it is your responsibility to ensure that those instructions comply with applicable laws, third-party terms, and any agreements or permissions that may be required.
Aseto’s Role and Limitation of Liability:Aseto provides the AI voice assistant to facilitate task completion based on the user’s explicit instructions. Aseto has no involvement in the content or nature of the task beyond executing the user’s directives. Aseto is not responsible or liable for:
The accuracy or validity of the information the user provides for task execution.
The outcome of any phone calls, reservations, appointments, or any other actions performed by the AI voice assistant.
Any agreements, disputes, cancellations, failures, or consequences that arise from the task, whether with third parties or otherwise.
Any legal, financial, or other ramifications that may occur as a result of the task being completed or attempted based on the user’s instructions.
Third-Party Interactions:When using the AI voice assistant to interact with third parties (such as making a reservation or scheduling an appointment), you acknowledge that Aseto is not responsible for the actions or responses of those third parties. Aseto does not guarantee the success, completion, or outcome of any task involving third parties, nor do we bear any liability for the actions or inactions of those third parties as a result of the user-directed phone call or communication.
IndemnificationYou agree to indemnify, defend, and hold harmless Aseto, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with any task you instruct the AI voice assistant to perform. This includes any breach of law, third-party rights, or other liabilities arising from the task execution.
Reports of misuse or offensive use of the AI voice assistant will be reviewed promptly, with a response provided to the reporting party within 7 business days. Depending on the severity, further investigations may follow within a 30-day period.
Intended Use of the App: The AI voice assistant provided by Aseto is designed and intended solely for lawful and proper purposes, such as making appointments, scheduling meetings, and completing tasks that are typically conducted over the phone in a lawful and professional manner. The App is intended to operate within the boundaries of applicable local, state, national, and international laws. Any use of the App outside of these purposes is considered misuse.
Prohibited Uses and Misuse: You agree not to use the App for any illegal, unethical, or harmful purposes. This includes, but is not limited to:
Using the AI voice assistant to harass, defraud, or deceive individuals or businesses.
Conducting unlawful or fraudulent activities.
Making inappropriate, harmful, or illegal requests through the voice assistant.
Misusing the App to circumvent or violate any applicable laws, regulations, or third-party terms.
No Liability for Misuse: Aseto is not responsible or liable for any misuse of the App. You are solely responsible for ensuring that your use of the App complies with all applicable laws and is in line with the intended purposes of the platform. Aseto will not be held liable for any consequences, damages, or legal actions arising from the misuse of the App for activities outside of its intended, lawful purposes.
User Responsibility for Legal Compliance: It is the user's responsibility to ensure that any tasks they instruct the AI voice assistant to perform are within the bounds of the law, including local, state, national, and international laws, regulations, and legal frameworks. Aseto expressly disclaims any liability for tasks or actions that violate legal or ethical standards.
Termination of Service for Misuse: Aseto reserves the right to suspend or terminate user accounts in cases of misuse or illegal activity. We may take legal action against individuals or entities who misuse the App or use it in any way that is not intended or in breach of applicable laws.
Users may opt out of data collection practices for analytics or AI processing through app settings or by contacting info@aseto.ai. Please note that certain functionalities may require basic data to operate effectively.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email:info@aseto.ai
Address:Eleftherias 30, Flat 201, 7102 Aradippou Larnaca, CY
If you have received a call from our AI voice assistant that you found offensive, inappropriate, or harmful, or if the call was used for any purpose outside of its intended function (such as harassment, fraud, or any unlawful activity), please contact us immediately. We take such matters very seriously and will promptly investigate the incident. If misuse is confirmed, we will take appropriate action, including reporting the responsible user, suspending or terminating their access to the App, and, if necessary, reporting the incident to local authorities for further investigation. You can reach us at [info @aseto.ai ] to report any such incidents.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
By using our App, you acknowledge that you have read and understood this Privacy Policy.
For any privacy-related concerns, you may reach our Data Protection Officer (DPO) at info@aseto.ai.
If you believe your data rights have been violated, you can file a complaint with the relevant data protection authority. In the EEA, this is your local data protection authority. You may also contact us directly at info@aseto.ai to resolve any concerns.